Shipping policy

Shipping Policy

Last updated: May 25, 2026

At Chili Electronics, we are committed to providing fast, reliable, and secure shipping for professional security and surveillance products.

Shipping Coverage

We ship to all 50 United States. Free standard shipping is included on all orders to the lower 48 contiguous United States with no minimum order required.

Additional shipping charges may apply to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • International destinations
  • APO/FPO addresses
  • Oversized or freight shipments

For special shipping requests, please contact us before placing your order.

Processing Time

In-stock orders placed before 3:00 PM CST Monday–Friday ship the same business day.

Orders placed after 3:00 PM CST, on weekends, or on holidays will be processed on the next business day.

Certain products may require additional processing time due to:

  • Inventory availability
  • Manufacturer lead times
  • Large quantity orders
  • Special-order items

Shipping Methods

We ship using trusted carriers including:

  • UPS
  • FedEx
  • USPS
  • Freight carriers for oversized items

Shipping methods and carriers may vary depending on product size, weight, destination, and availability.

Estimated Delivery Times

Most orders delivered within the lower 48 contiguous United States arrive within 1-10 business days after shipment, depending on destination and carrier.

Estimated delivery times are provided by the shipping carrier and are not guaranteed. Chili Electronics is not responsible for delays caused by:

  • Weather conditions
  • Carrier delays
  • Customs processing
  • Incorrect shipping information provided by the customer
  • Events beyond our control

Order Tracking

Tracking information will be provided by email once your order has shipped. Customers are responsible for monitoring shipment status and ensuring secure delivery at the destination.

Damaged or Lost Shipments

Please inspect all packages upon delivery. If a shipment arrives damaged, contact Chili Electronics within 48 hours of delivery with photos of:

  • The outer packaging
  • The shipping label
  • The product damage

Claims reported after this period may be denied by the carrier. For lost shipments, please contact us and we will assist in filing a claim with the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Additional fees may apply for:

  • Address corrections
  • Returned shipments due to incorrect address
  • Re-delivery attempts

Signature Requirements

Certain high-value orders may require an adult signature upon delivery for security purposes. You will be notified if your order requires a signature.

Contact Us

Chili Electronics Email: info@chilielectronics.com Phone: (832) 232-4482 Address: 515A S Fry Road #410, Katy, TX 77450 Business Hours: Mon–Fri 8:30AM–5:30PM CST